Utility Shutoff Protections: Know Your Rights Before the Power Goes Out
Before a utility company can disconnect your service, they must follow certain rules. Understanding your protections and acting quickly can help you keep the lights on.
Common Shutoff Protections
- Medical certificates: Protection if someone in the household has a serious illness
- Winter moratoriums: Many states prohibit shutoffs during extreme cold
- Notice requirements: Companies must provide advance warning before disconnection
- Payment plan rights: You may have the right to a payment arrangement
- Senior and disability protections: Additional rules may apply
Steps to Prevent Shutoff
- Contact your utility company immediately to discuss options
- Ask about budget billing to even out payments
- Apply for LIHEAP and other assistance programs
- Request a payment plan for past-due amounts
- Get a medical certificate if applicable
Contact your state’s public utility commission to learn about protections in your area. Do not wait until service is disconnected – reach out for help now.
